Seaton Art, Frame & Print Online Shop

Welcome to Seaton Art, Frame & Print. We are committed to providing our customers with top quality products but also with exceptional service and clear, fair policies regarding refunds and returns. This page outlines your rights and our procedures in accordance with the United Kingdom’s consumer protection laws. By purchasing from our online shop, you agree to the terms outlined below.

Your Right to Cancel (Consumer Contracts Regulations 2013)

Under the Consumer Contracts Regulations 2013, customers in the UK have the right to cancel their online order and return goods for a full refund within 14 days of receiving the item(s), without needing to give a reason.

• • Cooling-Off Period: You have 14 calendar days from the day after you receive your goods to notify us of your intention to return the order.
  • How to Cancel: Please notify us of your decision to cancel via the contact page.
  • Return Period: After notifying us, you have an additional 14 days to return the goods.

Returns Process

• • Contact Us: Please use the contact page, don’t forget to include your order number, the item(s) you wish to return, reason for return, and your contact details.
  • Packaging: Please ensure all items are returned in their original packaging (where possible), unused, and in a resalable condition.
  • Return Address: We will provide our return address upon receiving your request. Please do not send items back without prior authorisation.
  • Return Shipping: Unless the item is faulty or not as described, you are responsible for the return postage costs. We advise using a tracked service for your own protection.

Refunds

• • Processing Refunds: Once your returned goods have been received and inspected, we will notify you of the approval or rejection of your refund.
  • Timeframe: Approved refunds will be processed within 14 days of our receipt of the returned item(s). Reimbursement will be made using your original payment method.
  • Original Delivery Costs: If you cancel your order within the 14-day cooling-off period, we will refund the original standard delivery charges. Supplementary costs for express/priority shipping are non-refundable.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).

Exclusions and Non-Returnable Items

Some items are exempt from being returned or refunded under UK law, including but not limited to:

• • Personalised or custom-made items (unless faulty or not as described)
  • Perishable goods (e.g., food items)
  • Gift cards or vouchers
  • Digital downloads (once download has started)
  • Hygiene-sensitive items, if unsealed (e.g., earrings)

If you are unsure whether your item qualifies for a return, please contact us prior to purchase or before initiating the return process.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, you are entitled to a full refund, including return postage, as per the Consumer Rights Act 2015.

• • Reporting Problems: Please notify us within 30 days of receipt via the contact page with your order number, a description of the issue, and photographs if possible.
  • Resolution: We will offer you a replacement, repair, or full refund, including reimbursement of reasonable return postage.

Exchanges

If you wish to exchange an item, please contact us within 14 days of receiving your order. Exchanges are subject to product availability. You may be required to pay or receive a refund for any difference in price, and you are responsible for return postage unless the item is faulty or incorrect.

Late or Missing Refunds

• • If you have not received your refund within the stated timeframe, please first check your bank account and contact your payment provider. If you still require assistance, please contact us.

International Returns

Customers outside the UK are welcome to return items, but are responsible for all shipping costs, duties, and taxes associated with returning the goods, unless the item is faulty or not as described. UK consumer rights apply to all purchases.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK law.

Contact Information

If you have any questions about our refund and returns policy, please contact us via the contact page.

Policy Updates

We reserve the right to amend this policy from time to time to remain compliant with UK law and to better serve our customers. Changes will be updated on this page and will apply to all future orders.

Thank you for shopping with Seaton Art, Frame & Print. We value your trust and aim to make your shopping experience as smooth and enjoyable as possible.

Effective Date: 2nd October 2025

Seaton Art, Frame & Print is a Trading Name of JazCott Ltd